FAQs

We're based in Guangdong，China.

Please wait for 5-7 business days of studio prep + SHIPPING TIME.

Our products are divided into pre-order and stock.We will mark on the item details page if it is a pre-sales item. In addition, in stock items will be dispa-tched within 5 working days. All orders are carefully, responsibly hand-made to fit you perfectly, so each order will go through 5 business days of inspection/preparation time until we hand your item over to our carrier for shipping. The tracking number will be available from 5 days starting from the 5rd day since you placed your order.

For inquiries of all orders and returns, please contact customer service fordpet@zohomail.cn before making changes on Paypal to ensure a least complicated/fastest solution.

RETURN FOR EXCHANGE POLICIES: It is our mission and responsibility to help you to find your fit and proceed with your orders with utmost care. Therefore, we sincerely apologise if you have received the wrong orders.

*Remember to provide the required requirements for your items so that the process won’t meet a delay. Please check your email as we will contact you to inquire for missing information if needed.

Please view our refund policy for more information.

Dpet accepts PayPal as an official payment method.

According to different products, the materials involved in the use of different, resulting in its repair and cleaning methods are not the same. Search for the appropriate cleaning or repair method based on the material. If silver jewelry can be used to clean silver. If you have any questions, please contact customer service at any time.

For PRESS/PR, Collaborations, and Order inquiries
You can email us at contact